Management considers the Quality Management System as a key element for stimulating improvement in the quality of processes and products, increasing competitiveness and company efficiency.
The new standard introduced the monitoring of customer satisfaction: various tools are used to evaluate feedback and analyse data, making it possible to understand customer expectations and requirements, in order to satisfy them better.
Company policy pays particular attention to Customer Satisfaction and continuous improvement. These elements are considered essential for stimulating efficiency, and therefore competitiveness, together with the management of processes and the measuring and monitoring of performance that increases efficiency.
